Apios Health Privacy Policy
Last Updated: Aug 18, 2026
Apios Health ("Apios," "we," "us," or "our") is committed to protecting your privacy. We understand that your health information is sensitive and personal, and we take real steps to protect it. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have.
Apios Health provides text-based care as a benefit offered through participating employers. Apios does not act as your primary care provider, and this policy applies to the information we collect through our website, our services, and our communications with you.
Information We Collect
We collect information from you when you use our website or services. This may include:
Identity and contact information: your name, address, date of birth, phone number, and email address
Health information: your medical history, current conditions, medications, allergies, and any information you share with our care team
Insurance information: details needed to process claims or verify eligibility, where applicable
Payment information: billing details needed to process payments
Communications: emails, texts, phone calls, and chat logs between you and Apios
Technical information: device and usage data collected automatically when you visit our website, such as IP address, browser type, and pages visited
How We Use Your Information
We use your information to:
Provide text-based care and connect you with the right member of our care team
Schedule and manage appointments
Process insurance claims where applicable
Send you health information, reminders, and resources
Communicate with you about your account or care
Improve and maintain our services
Meet our legal and regulatory obligations
How We Share Your Information
We may share your information with:
Care team members who provide services to you through Apios
Insurance companies, when needed to process claims
Payment processors, to handle billing
Service providers who support our operations, such as IT infrastructure, hosting, and communications platforms, under agreements that limit how they can use your information
Your employer, only in aggregate or de-identified form as part of program reporting; we do not share your individual health information with your employer without your consent
Legal or regulatory bodies, when required by law, court order, or to protect health and safety
We do not sell your health information. We will not share your health information with any other third party without your consent, except as described above or as required by law.
Data Retention
We retain your information for as long as needed to provide our services, meet our legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.
Your Choices and Rights
You can:
Request access to the health information we hold about you
Request a correction to inaccurate information
Request that we restrict certain uses of your information
Request deletion of your information, subject to legal and record-keeping requirements
Withdraw consent for certain uses, where consent is the basis for that use
Depending on where you live, you may have additional rights under state privacy laws (for example, California residents may have rights under the CCPA and the Confidentiality of Medical Information Act). To exercise any of these choices, contact us at careteam@apioshealth.com.
Security
We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These include encryption, firewalls, access controls, and regular review of our security practices. No system is perfectly secure, and we encourage you to also protect your own account credentials.
Children's Privacy
Apios Health services are intended for adults. We do not knowingly collect information from children without appropriate parental or guardian consent as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on our website and update the "Last Updated" date above. Material changes will be communicated to you directly where required by law.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: Email:careteam@apioshealth.com